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Frequently asked questions

Find the answer to your questions here. Feel free to reach out to hello@tiptoe.fr...

Your questions about the current Covid19 context

Can I still order online ?

Yes, our site remains open and deliveries are maintained worldwide except for Italy and Spain where they are suspended until further notice. Delivery times may be impacted depending on the case as transporters get organized and our warehouses operate on a voluntary basis. Like everyone else, we are adapting on a daily basis and we will keep you informed.

Delivery is offered in Europe until March 31st for all orders of TIPTOE legs, BRACKET wall hooks, JO hooks, SSD chairs, LOU and BIG LOU stools.

 

I've already placed an order, what's going to happen?

Your order will be shipped but with slightly longer than usual delivery times, of which you will be kept informed.

What measures are your warehouses and delivery partners taking to limit the spread of COVID-19?

We work with a logistics centre that remains operational because it works with companies in the agri-food and health sectors, among others. It therefore complies with particularly strict standards given the context. That being said, the processing of our orders is deprioritized compared to the more essential sectors mentioned above (which is of course normal). Our operations are therefore slowed down and the same is true for our transporters who make fewer deliveries than planned and under special conditions respecting strict hygiene rules (delivery at the bottom of the building or at the door, without contact).

The entire TIPTOE team is now teleworking and always available for you. If you have any questions about the situation, the status of your order or simply to discuss, write to us at hello@tiptoe.fr. 

Are the return deadlines extended?

Yes, given the current situation, we have decided to extend the return period, usually 14 days at the end of containment, to give you enough time to decide whether or not you are fully satisfied with your purchase.

Is your customer service always available?

Yes, you can contact our customer service from Monday to Friday from 9:30 am to 6:30 pm, by email at hello@tiptoe.fr or on our social networks.

I would like to change the delivery address, is it possible?

If your order has not yet been shipped, it is entirely possible to ask us to change your delivery address by sending us an email at hello@tiptoe.fr.

I'd like to wait until after lockdown to be delivered, is that possible?

Yes. To do so, simply select this option when validating your basket.

And especially in this special time, take care of yourself and your loved ones!

Our installation guides

TIPTOE legs for tables or desks (75cm)

Small TIPTOE legs (benches or coffee tables)

Wall BRACKETs

TIPTOE legs combined with wall BRACKETs

Pieds de 75cm + BRACKET

 

Pieds de 90cm + BRACKET

 

Pieds de 110cm + BRACKET

Questions fréquemment posées

How to choose the right table top?

What are the max dimensions for a table top mounted on 4 TIPTOE legs?
180 x 100 cm and a thickness of 40mm for the standard TIPTOE leg

150 x 100cm and a thickness of 40mm for the small TIPTOE leg

What is the max load (including top) for 4 TIPTOE legs?
The max load is 70kg for all types of legs including the table top. If you wish to use a heavier surface, please reach out to us at contact@tiptoe.fr

What are the precautions to take if you choose a different tray from TIPTOE?
We do not recommend particular and brittle materials such as glass, marble, stone… as well as tops with bevelled trays that are not compatible with our leg.

Shipping and Returns

Shipping

So far, we have shipped TIPTOE products to more than 40 countries. Our legs and wall BRACKETs are delivered within 15 days in most European countries. However, delivery times are usually much shorter in countries adjacent to France such as the UK, Germany, Belgium, Spain, Italy, the Netherlands with our products being delivered in just a few days.

Returns

Returns are the responsibility of the customer. You have 14 working days from the date of receipt of your order to return our products to us.

Write to us at hello@tiptoe.fr so that we can send you the return procedure to be completed.

Are my TIPTOE legs suitable for outdoor use?

Our products are mainly for indoor use.

Although our legs have a special coating (100% epoxy anti-UV anti-corrosion paint), they’re mainly meant to be used indoor. Our legs may be installed in covered outdoor spaces but might be subject to corrosion.

Are TIPTOE tables stable?

Yes! Our tables are as stable as conventional tables.

As long as you follow our installation guides, your tables will be just fine!

Overall, it’s imperative to use table with a thickness comprised within 30mm and 40mm with our 75-cm TIPTOE table legs. For tables exceeding 150 cm long it takes a mandatory thickness of 4 cm. Beyond 200 cm in length you have to add 2 leg per meter.

Feel free to reach out at hello@tiptoe.fr should you have any question about your table top!

Where to find TIPTOE products?

All our products are available for sale on our website at www.tiptoe.fr/en  and at all ours resellers available here : https://www.tiptoe.fr/revendeurs/    

Customs charges for deliveries in Switzerland and abroad

For all international orders, customers may be liable to pay customs charges once the package has entered their country. They may vary depending on the value of the package, so we do not know the exact price of these taxes in advance.

Need some help?

You don’t find an answer?

Don’t worry, we are here for you!

Contact us at contact@tiptoe.fr