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Frequently asked questions - TIPTOE

Frequently asked questions

Find the answer to your questions here. Feel free to reach out to [email protected]

Your questions about the current context and COVID19

Can I still order online?

Yes, our site remains open and deliveries are maintained. Delivery times may be extended. Like everyone else, we adapt to the day-to-day and we will keep you informed.

I have already placed an order, what will happen?

If the products are in stock, your order will be shipped within 10 days. However, if additional delays are to be considered, you will be kept informed.

Are the return deadlines extended?

Yes, given the current situation, we have decided to extend the return period, usually 14 days at the end of containment, to give you enough time to decide whether or not you are completely satisfied with your purchase.

Is your customer service always available?

Yes, you can contact our customer service from Monday to Friday from 9:30 am to 6:30 pm, by email at [email protected] or on our social networks.

I would like to change the delivery address, is it possible?

If your order has not yet been shipped, it is entirely possible to ask us to change your delivery address by sending us an email at [email protected].

I would like to wait for the end of the containment to be delivered, is it possible?

Yes, in this case, you can order right now on our site and then send us an email to [email protected] to request a delivery at the end of the containment.

Our installation guides

TIPTOE legs for tables or desks (75cm)

Small TIPTOE legs (benches or coffee tables)

Wall BRACKETs

TIPTOE legs combined with wall BRACKETs

Pieds de 75cm + BRACKET

 

Pieds de 90cm + BRACKET

 

Pieds de 110cm + BRACKET

Our frequently asked questions

How to choose the right table top?

What are the max dimensions for a table top mounted on 4 TIPTOE legs?
180 x 100 cm and a thickness of 40mm for the standard TIPTOE leg

150 x 100cm and a thickness of 40mm for the small TIPTOE leg

What is the max load (including top) for 4 TIPTOE legs?
The max load is 70kg for all types of legs including the table top. If you wish to use a heavier surface, please reach out to us at [email protected]

What are the precautions to take if you choose a different tray from TIPTOE?
We do not recommend particular and brittle materials such as glass, marble, stone… as well as tops with bevelled trays that are not compatible with our leg.

Shipping and Returns

Shipping

For products such as table legs and Bracket wall hangers, we use different transporters depending on the country:

  • In France and in Europe we use the DPD carrier.
  • (delivery at the ground level )
  • In Switzerland we use the carrier Chronopost
  • (delivery at the ground level )
  • In the United States and Canada we use the UPS carrier.
  • (delivery at the ground level )

For bulky products (complete furniture), we also use different transporters depending on the country:

  • In the Paris region, we use the EDELIV carrier who contacts the customer by sms the day before delivery and offers the customer different time slots. (upstairs delivery)
  • In France and in Europe we use the carrier HEPPNER. (delivery at the ground level )
  • In the United States and Canada we use the UPS carrier.
  • (delivery at the ground level )

Our delivery times are 10 to 15 days for France and Europe and 15 to 20 days for Canada and USA

 

Delivery rate table

* Prices indicated here are VAT included. If you live in a country which is not submitted to VAT, the rates will be VAT excluded

** For United States and Canada, the delivery of large items is charges 250€

  • France
  • Europe
  • Switzerland
  • US / Canada
Livraison en point relais (bientôt disponible) Livraison pied de l’immeuble Livraison à l’étage (en Ile de France uniquement)
< 150 € 6.90 € 9.90 € 9.90 €
150 – 300 € 7.90 € 12.90 € 12.90 €
300 – 500 € 15.90 € 19.90 € 19.90 €
500 – 1000 € 29.90 € 29.90 €
> 1000 € 39.90 € 39.90 €
Home delivery (at the ground level)
< 150 € 9.90 €
150 – 300 € 14.90 €
300 – 500 € 24.90 €
500 – 1000 € 39.90 €
> 1000 € 49.90 €
Home delivery (at the ground level)
< 150 € 19.90 €
150 – 300 € 39.90 €
300 – 500 € 59.90 €
500 – 1000 € 79.90 €
> 1000 € 79.90 €
Home delivery (at the ground level)
< 150 € 39.90 €
150 – 300 € 49.90 €
300 – 500 € 89.90 €
500 – 1000 € 149.90 €
> 1000 € 149.90 €

 

Returns

Returns are the responsibility of the customer. You have 14 working days from the date of receipt of your order to return our products to us.

Write to us at [email protected] so that we can send you the return procedure to be completed.

Are my TIPTOE legs suitable for outdoor use?

Our products are mainly for indoor use.

Although our legs have a special coating (100% epoxy anti-UV anti-corrosion paint), they’re mainly meant to be used indoor. Our legs may be installed in covered outdoor spaces but might be subject to corrosion.

Are TIPTOE tables stable?

Yes! Our tables are as stable as conventional tables.

As long as you follow our installation guides, your tables will be just fine!

Overall, it’s imperative to use table with a thickness comprised within 30mm and 40mm with our 75-cm TIPTOE table legs. For tables exceeding 150 cm long it takes a mandatory thickness of 4 cm. Beyond 200 cm in length you have to add 2 leg per meter.

Feel free to reach out at [email protected] should you have any question about your table top!

Where to find TIPTOE products?

All our products are available for sale on our website at www.tiptoe.fr/en  and at all ours resellers available here : https://www.tiptoe.fr/revendeurs/    

Customs charges for deliveries in Switzerland and abroad

For all international orders, customers may be liable to pay customs charges once the package has entered their country. They may vary depending on the value of the package, so we do not know the exact price of these taxes in advance.

Deliverable countries

Here is the list of the 18 countries in which we deliver:

  • France
  • Monaco
  • Germany
  • Italy
  • Portugal
  • Spain
  • Austria
  • Belgium
  • Denmark
  • Finland
  • The Netherlands
  • Ireland
  • Sweden
  • Switzerland
  • Luxembourg
  • United Kingdom
  • Canada
  • United States

Need some help?

You don’t find an answer?

Don’t worry, we are here for you!

Contact us at [email protected]