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COLORSCAPE: our new colours created in collaboration with the HEJU studio

Frequently asked questions - TIPTOE

Frequently asked questions

Find the answer to your questions here. Feel free to reach out to [email protected]...

Our installation guides

TIPTOE legs for tables or desks (75cm)

Small TIPTOE legs (benches or coffee tables)

Wall BRACKETs

TIPTOE legs combined with wall BRACKETs

Pieds de 75cm + BRACKET

 

Pieds de 90cm + BRACKET

 

Pieds de 110cm + BRACKET

Our frequently asked questions

How to choose the right table top?

What are the maximum dimensions for a table top mounted on 4 legs?
180 x 100 cm and 41 mm thick for the 75cm model.
150 x 100cm and 41 mm thick for the 43cm model.
For the 75cm model, we recommend a table top thickness of between 30 and 41mm for optimal stability. From 150cm, it is imperative to use a thickness of 40mm and beyond 200cm, it is necessary to add 2 legs per meter or 6 legs in all.

What is the maximum thickness that our leg can accommodate?

The maximum thickness that our leg can accommodate is 41 mm.
Beyond that, the jaw of the leg will not be able to catch the table top.

What is the thickness of the cleats of our leg?

All of our leg thicknesses are 0.5 cm. Simply remove 0.5 to obtain the height of the table top. For example, with 75 cm legs, your tray will be 74.5 cm from the ground.

What is the maximum weight (including the tray) supported by 4 legs?
The maximum weight is 70kg.
Beyond this weight, we recommend adding legs to your table.

What are the precautions to take if you choose another table top than TIPTOE ?
We do not recommend particular and brittle materials such as glass, marble, stone… as well as tops with bevelled edges which are not compatible with our legs.

Don’t hesitate to contact us at [email protected] if you need advice! 🙂

Are my TIPTOE legs suitable for outdoor use?

Our products are mainly for indoor use.

Although our legs have a special coating (100% epoxy anti-UV anti-corrosion paint), they’re mainly meant to be used indoor. Our legs may be installed in covered outdoor spaces but might be subject to corrosion.

Are TIPTOE tables stable?

Yes! Our tables are as stable as conventional tables.

As long as you follow our installation guides, your tables will be just fine!

Overall, it’s imperative to use table with a thickness comprised within 30mm and 40mm with our 75-cm TIPTOE table legs. For tables exceeding 150 cm long it takes a mandatory thickness of 4 cm. Beyond 200 cm in length you have to add 2 leg per meter.

Feel free to reach out at [email protected] should you have any question about your table top!

Do you offer custom-made products?

We do not offer custom made products. All our products (finishes, sizes and colors) are available on our website.

Where to find TIPTOE products?

All our products are available for sale on our website at www.tiptoe.fr/en  and at all ours resellers available here : https://www.tiptoe.fr/revendeurs/    

Delivery and returns

In which countries do you deliver ?

Here is the list of the 18 countries we deliver to:

France
Monaco
Germany
Italy
Portugal
Spain
Austria
Belgium
Denmark
Finland
The Netherlands
Ireland
Sweden
Switzerland
Luxembourg
United Kingdom
Canada*
United States of America*

*we do not ship voluminous products (tables, desks, sofas…) to the United States and Canada 

What are the delivery costs?

  • France
  • Europe
  • UK / Switzerland / Ireland
  • US / Canada
Pick up Point Ground floor delivery Home Delivery (Paris region only) Home Delivery (outside of Paris)**
< 150 € 7.90 € 11.90 € Unavailable Unavailable
150 – 350 € 9.90 € 15.90 € 15.90€ Unavailablee
350 – 500 € 17.90 € 22.90 € 22.90 € Unavailable
500 – 1000 € 29.90 € 29.90 € 69.90 €
> 1000 € 39.90 € 39.90 € 79.90 €
Sofas 39.90 € 39.90 € 59.90 €
Ground Floor delivery
< 150 € 12.90 €
150 – 350 € 17.90 €
350 – 500 € 27.90 €
500 – 1000 € 39.90 €
> 1000 € 49.90 €
Ground Floor delivery
< 150 € 24.90 €
150 – 350 € 39.90 €
350 – 500 € 49.90 €
500 – 1000 € 64.90 €
> 1000 € 79.90 €
Ground Floor delivery
< 150 € 59.90 €
150 – 350 € 79.90 €
350 – 500 € 129.90 €
500 – 1000 € 179.90 €
> 1000 € 199.90 €

 

* Prices indicated here are VAT included. If you live in a country which is not submitted to VAT, the rates will be VAT excluded

* Delivery times for the United Kingdom have slightly increased because of new custom clearance procedures.

* The delivery of sets of tables and of sofas is not possible in the US and Canada

What are the delivery times?

For products in stock, our delivery times are 10 to 15 working days for Europe, United States and Canada.

Once your order is shipped, you will receive a confirmation email with a tracking link from the carrier.

Which carriers do you use ?

For products such as table legs and wall hangers BRACKET, we use different carriers depending on the country:

In France , in UK and in Europe we use the GLS carrier (delivery at the bottom of the building)
In Switzerland we use the DPD carrier (delivery at the bottom of the building)
In the United States and Canada we use the UPS carrier (delivery at the bottom of the building)

For bulky products (complete furniture), we use different carriers depending on the country:

In France, in Switzerland , in UK and in Europe we use the carrier GEFCO (delivery at the bottom of the building)
In the United States and Canada we use the UPS carrier (delivery at the bottom of the building)

How to return a product ?

Returns are at the customer’s expense. You have 14 working days from the date of receipt of your order to return your products.

Return for small packages (legs, BRACKET, hooks, shelves, stools, chairs):

Please write to us by email at [email protected] to receive the return procedure to follow.

You will have to fill in a questionnaire and we will then send you by mail a pre-paid return label allowing you to drop off your parcel in the Chronopost point of your choice. This option is not available for Switzerland, United Kingdom, Ireland, USA and Italy. (To make a return from these countries, you will find the modalities in the following tab below).

When the parcel is received in our warehouses, we will proceed to the reimbursement of the product (minus the return shipping costs), or if it is an exchange, you will be able to place an order on the site for the new products.

Return for bulky packages (table top):

We will need to arrange for one of our carriers to pick up the product from your home.

When the package is received in our warehouse, we will proceed to the refund of the product (minus the return shipping costs).

To do this, thank you to write to us by email at [email protected] 

*Please allow a fortnight for the refund. This one will be carried out by the means of payment used by the customer at the time of the order.

 

How to return a product from Switzerland, USA, Italy, Ireland or the United Kingdom ?

We are unfortunately not able to collect products delivered to these countries due to customs restrictions. Therefore, the customer will have to organize the return of the products by his own means. Then, the customer will have to send us by e-mail to [email protected], the proof of return so that we can proceed to the refund. 

Are there customs fees for deliveries in Switzerland and abroad ?

For all international orders, customers may be liable for customs fees once the package has entered their country. They may vary depending on the value of the package, so we do not know the exact price of these taxes in advance.

Need some help?

You don’t find an answer?

Don’t worry, we are here for you!

Contact us at [email protected]