Frequently asked questions - TIPTOE

Frequently asked questions

Find the answer to your questions here. Feel free to reach out to [email protected]

Our installation guides

TIPTOE legs for tables or desks (75cm)

Small TIPTOE legs (benches or coffee tables)

Wall BRACKETs

TIPTOE legs combined with wall BRACKETs

Pieds de 75cm + BRACKET

 

Pieds de 90cm + BRACKET

 

Pieds de 110cm + BRACKET

Our frequently asked questions

How to choose the right table top?

What are the max dimensions for a table top mounted on 4 TIPTOE legs?
180 x 100 cm and a thickness of 40mm for the standard TIPTOE leg

150 x 100cm and a thickness of 40mm for the small TIPTOE leg

What is the max load (including top) for 4 TIPTOE legs?
The max load is 70kg for all types of legs including the table top. If you wish to use a heavier surface, please reach out to us at [email protected]

What are the precautions to take if you choose a different tray from TIPTOE?
We do not recommend particular and brittle materials such as glass, marble, stone… as well as tops with bevelled trays that are not compatible with our leg.

Are my TIPTOE legs suitable for outdoor use?

Our products are mainly for indoor use.

Although our legs have a special coating (100% epoxy anti-UV anti-corrosion paint), they’re mainly meant to be used indoor. Our legs may be installed in covered outdoor spaces but might be subject to corrosion.

Are TIPTOE tables stable?

Yes! Our tables are as stable as conventional tables.

As long as you follow our installation guides, your tables will be just fine!

Overall, it’s imperative to use table with a thickness comprised within 30mm and 40mm with our 75-cm TIPTOE table legs. For tables exceeding 150 cm long it takes a mandatory thickness of 4 cm. Beyond 200 cm in length you have to add 2 leg per meter.

Feel free to reach out at [email protected] should you have any question about your table top!

Where to find TIPTOE products?

All our products are available for sale on our website at www.tiptoe.fr/en  and at all ours resellers available here : https://www.tiptoe.fr/revendeurs/    

Can I cancel my order once it has been shipped ?

The customer will not be able to ask for the cancellation of his order if the goods were taken in charge by the carrier. The customer will have to make use of his right of retraction at the time of the delivery.

Once the goods have been refused, the customer must inform the customer service by e-mail.

The package will then be automatically returned to us and we will be able to proceed to the refund of the order thereafter.

cancellation of order after shipment

Delivery and returns

In which countries do you deliver ?

Here is the list of the 18 countries we deliver to:

France
Monaco
Germany
Italy
Portugal
Spain
Austria
Belgium
Denmark
Finland
The Netherlands
Ireland
Sweden
Switzerland
Luxembourg
United Kingdom
Canada
United States of America

What are the delivery costs?

Table of delivery charges

  • France
  • Europe
  • UK
  • Switzerland
  • US / Canada
Livraison en point relais (bientôt disponible) Livraison pied de l’immeuble Livraison à l’étage (en Ile de France uniquement)
< 150 € 6.90 € 9.90 € Non disponible
150 – 300 € 7.90 € 12.90 € 12.90 €
300 – 500 € 15.90 € 19.90 € 19.90 €
500 – 1000 € 29.90 € 29.90 €
> 1000 € 39.90 € 39.90 €
Home delivery (at the ground level)
< 150 € 9.90 €
150 – 300 € 14.90 €
300 – 500 € 24.90 €
500 – 1000 € 39.90 €
> 1000 € 49.90 €
Home delivery (at the ground level)
< 150 € 19.90 €
150 – 300 € 29.90 €
300 – 500 € 39.90 €
500 – 1000 € 49.90 €
> 1000 € 59.90 €
Home delivery (at the ground level)
< 150 € 19.90 €
150 – 300 € 39.90 €
300 – 500 € 59.90 €
500 – 1000 € 79.90 €
> 1000 € 79.90 €
Home delivery (at the ground level)
< 150 € 39.90 €
150 – 300 € 49.90 €
300 – 500 € 89.90 €
500 – 1000 € 149.90 €
> 1000 € 149.90 €

* Prices indicated here are VAT included. If you live in a country which is not submitted to VAT, the rates will be VAT excluded

* Delivery times for the United Kingdom have slightly increased because of new custom clearance procedures.

* The delivery of sets of tables and of sofas is not possible in the US and Canada

What are the delivery times?

For products in stock, our delivery times are 10 to 15 working days for Europe, United States and Canada.

Once your order is shipped, you will receive a confirmation email with a tracking link from the carrier.

Which carriers do you use ?

For products such as table legs and wall hangers BRACKET, we use different carriers depending on the country:

In France and in Europe we use the DPD carrier (delivery at the bottom of the building)
In Switzerland we use the Chronopost carrier (delivery at the bottom of the building)
In the United States and Canada we use the UPS carrier (delivery at the bottom of the building)

For bulky products (complete furniture), we use different carriers depending on the country:

In the Paris area, we use the EDELIV carrier which contacts the customer by sms the day before the delivery and offers the customer different time slots. (delivery on the upstairs)
In France and Europe we use the carrier HEPPNER (delivery at the bottom of the building)
In the United States and Canada we use the UPS carrier (delivery at the bottom of the building)

How to return a product ?

Returns are at the customer’s expense. You have 14 working days from the date of receipt of your order to return your products.

Return for small packages (legs, BRACKET, hooks, shelves, stools, chairs):

Please write to us by email at [email protected] to receive the return procedure to follow.

You will have to fill in a questionnaire and we will then send you by mail a pre-paid return label allowing you to drop off your parcel in the Chronopost point of your choice. This option is not available for Switzerland, United Kingdom and Italy.

When the parcel is received in our warehouses, we will proceed to the reimbursement of the product (minus the return shipping costs), or if it is an exchange, you will be able to place an order on the site for the new products.

Return for bulky packages (table top):

We will need to arrange for one of our carriers to pick up the product from your home.

When the package is received in our warehouse, we will proceed to the refund of the product (minus the return shipping costs).

To do this, thank you to write to us by email at [email protected] 

*Please allow a fortnight for the refund. This one will be carried out by the means of payment used by the customer at the time of the order.

 

Are there customs fees for deliveries in Switzerland and abroad ?

For all international orders, customers may be liable for customs fees once the package has entered their country. They may vary depending on the value of the package, so we do not know the exact price of these taxes in advance.

Need some help?

You don’t find an answer?

Don’t worry, we are here for you!

Contact us at [email protected]